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Announcing a Better, Faster and Smoother Support Process

Written by admin on . Posted in Uncategorized

As part of our continuous effort to give you a better experience, we have just implemented a new service desk portal.

How does this make a difference to you?

Not a lot changes in terms of how you get in touch with us.

The easiest method is to send us an email to, and our support system will automatically create a ticket
on your behalf. As always you can also contact us via phone on 08 6365 2074.

Once your ticket is logged into the support system you will automatically receive updates via email as your request is processed. You will also be notified of our responses and status changes to your tickets via email as well, and you can update the ticket yourself by replying to these emails.

The first time you send us a support query, you will receive an email with activation instructions to login to our service desk portal at With your login details you can view our growing list of user guides which cover completing basic tasks like changing your password or adding a signature to your email. You will also have access to your current and past support tickets.

For business owners and managers we can give you administrative access within the support portal to view all tickets submitted by your staff. This is great for keeping track

We love hearing from you

We strive to give you an awesome support experience with every query, and your feedback will help us get there faster. We will be sending out satisfaction surveys for you to rate your support experience with us periodically.

If you have any doubts or queries regarding our new support tools and policies, please drop us a line at, and we’ll be glad to assist you.

And make sure you visit our new support portal at

Changes to the Investigations Module in Medical Director

Written by admin on . Posted in Uncategorized

HCN has made a number of changes in the new 3.14 version of Medical Director. One of the immediate things you will notice is that Pathology Management or “Investigations” as it is often referred too is no more. This has been updated and renamed “Correspondence Management”. HCN has finally implemented one of the more asked for features – the ability to scan documents and put them through the standard recall process.

The newly name Correspondence Management section retains the existing features from the old Investigations – your pathology results will appear here as normal, as will any letters, documents or discharge summaries sent via MD Exchange. However new to this version, scanned documents/letters/results can now be setup to show in the list.

The interface to the Correspondence Management section has also been refreshed and looks quite different. It also has alot more features built in to help you with managing results.

Rather than re-invent the wheel i’ve attached a power point presentation made by Katrina Otto from Train IT Medical. The presentation gives you an overview of the new features and how to use them. It’s well worth the read.

Check out the Presentation here.